My Business Philosophy

Recently, I have started writing down some of the little Kingman, Kansas sayings that my dad and others have taught me along the way. Some of them are very corny, but I run my business by them and they get me by pretty well. 

  1. Never let your phone go to voice mail. The next guys she calls may get the work.
  2. When you’re self-employed you gotta work like your life depends on it—because it does.
  3. You can never make up time later in the day that you lost sleeping in.
  4. Don’t tell customers how good you are—show them how good your employees are.
  5. Hire people who care. Everything else can be taught.
  6. Never be afraid to say, "I don’t know." But always follow that with the promise to find out. Then do.
  7. It’s easier to keep a customer than to find a new one.
  8. Never leave a mess, it may be all they remember.
  9. Always call if you’re going to be late. Even if it’s only by 1 minute.
  10. If you’re not smart enough to express your feelings without cursing, then maybe you should stay quiet.
  11. Underpromise and overdeliver.


Posted on March 11, 2013 .